“Public records” shall mean all books, papers, maps, photographs, recorded tapes, financial statements, statistical tabulations, or other documentary materials or data, regardless of physical form or characteristics, made or received by any officer or employee of any agency, executive office, department, board, commission, bureau, division or authority of the commonwealth, or of any political subdivision thereof, or of any authority established by the general court to serve a public purpose

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Social Media Records

Public entities that use social media should be aware that social media sites contain communications sent to or received by state employees that are subject the same electronic records requirements discussed throughout these Guidelines.

Note: Public entities that use social media should be aware that most social media sites are hosted by third party providers. Consequently, the physical hardware and software that enable the social media site are located at, and under the control of, an entity other than the Commonwealth. Therefore, public entities have limited control over the functionality or business practices offered by such sites and the legal terms to which they are subject. These terms may impact adequacy of accessibility for people with disabilities, documentation, recordkeeping requirements, records management responsibilities, and records disposition. Public entities should be aware that the social media provider is unlikely to change features and functionality that do not meet all of the public entity’s recordkeeping and records management obligations.

Therefore, public entities need to ensure procedures are implemented to allow for:

(7) Review of third party social media service provider’s terms of service for its records retention practices.

Note: While third party social media providers will most likely save the public entity’s content for some period of time, they generally will not save it indefinitely.

(8) Retention of a copy of the social media content in accordance with the Statewide Records Retention Schedule.

Note: To the extent that the social media provider’s policies are inconsistent with the Statewide Records Retention Schedule, the public entity is obligated to take affirmative steps to retain copies of social media posts.

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Does the Public Records Law apply to email and other computer records?

The Public Records Law applies to all government records generated, received or maintained electronically, including computer records, electronic mail, video and audiotapes.

When drafting the Public Records Law the legislature did not envision the impact computers would have on the government’s ability to collect, store, compile and disseminate information. The legal principles embodied in the Public Records Law, however, may be readily transposed into legal principles governing access to information maintained in an automated system. The statutory definition of “public records” does not distinguish between paper records and electronically stored information. Rather, the law provides that all information made or received by a public entity, regardless of the manner in which it exists, constitutes “public records.”

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Mass.gov® Social Media Policy

Please note that Records Retention Law of the Commonwealth requires the Mass.gov team to preserve records created or received by a state employee. Pursuant to this retention requirement comments posted or messages received via an official state agency page on a third-party web-site (such as an official agency profile on a social network) will be treated as state governmental records and may be permanently archived.

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